Reach out directly to your Kisi Admin to get access to your space. If you do not know who your Kisi Admin is, please contact Kisi Support with the name of your company or residential building and we will look it up for you.
When you open the app, you should see a list of places you have been shared access. Select the desired place and the doors you have access to will appear with blue lock icons next to them. Press the blue lock icon and it will unlock the door.
For offices with Readers, you have the additional option to open your doors by tapping your phone on the Kisi Reader. You may need to adjust some settings on your phone to enable this feature.
Once those settings are confirmed, simply tap your phone to the reader and you will unlock the door!
If you are not using a smartphone and have been issued a Kisi card by your place admin, you will need to activate your card before you can use it. To activate your card, please follow these steps.
Once your card is activated, you then need to hold the card up to the Kisi Reader Pro. When the reader flashes green, the door is unlocked!Delete
3. The member can activate the card by logging into his/her mobile app and selecting the Settings wheel, then selecting Cards. From there, the member will see the card that has been assigned to him/her. In the top right corner of the card, the member will see a Settings wheel. Tap the wheel and it will ask to Activate the card.
After signing up to Kisi you should receive an email to confirm your account before you are able to use it. If you do not receive it, please try the following:
If you are encountering a banner "Bluetooth is Off - Turn it on to allow unlocking by tapping the phone against Kisi reader", this might mean that the Kisi App does not have permission to use Bluetooth on your phone (not necessarily that Bluetooth on your phone is turned off).
As a first step, please make sure that your Bluetooth is enabled. You can check this from the Control Center or by going to your iPhone Settings > Bluetooth.
You can then verify your Bluetooth permissions by opening the Settings app on your iPhone and following the steps below:
We also recommend following the steps in the Introduction section to ensure each permission is granted (Notifications, Location, Bluetooth). Each button should say Permission Already Granted if done correctly. To find the Introduction section:
If you encountered any problems during this process, contact our tech support team for assistance. You can reach them by Clicking Here