Pacific College of Health and Sciences Help Center

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    Ground Tech Instructions

    Getting started with Pacific College online systems...

    What’s this about?

    One of the highest priorities of Pacific College is to ensure that students are equipped with all of the necessary tools to be successful in an online environment. This process will aid you in becoming acquainted with our online systems. 

    1) Setting up your login password

    Before you are able to access any of the Pacific College systems, you are required to setup a password, and provide a secondary email address or phone number. Please follow the steps below.

    Navigate to

    • Type in your Pacific College email address (in the email you received), and click the "Next" button

    • Type the temporary password you were provided then click the "Sign in" button

    • Next, you'll create a new password. Once done, click the "Sign in" button. Please note: your password must be at least 6 characters

    • At this point, you’ll be prompted for additional information, click on the "Next" button.

    • The following screen is where you will choose to enter a secondary email address or a phone number (for security and verification purposes). In this example we will add a secondary email.
    • Click on the "Set it up now" link next to the the "Authentication Email is not configured" text.

    • Next enter in you personal email address then click the "email me" button.

    • An email will be sent to the address you entered with a verification code.
    • Copy that verification code and paste it in the blank area and then click verify

    • From here you can either add a phone number (optional) or click the finish button.
    • Once completed, you are done with this step. Your new password will be used to access all college systems.

    2) StudentHub

    The StudentHub is where you can access all of the college’s online services in one convenient interface. You can reach the StudentHub by going to  

    The StudentHub landing page is shown below.

    From here you can click on the quick links to get to the different systems, search our large number of knowledge base articles and find any documents that you may need.

    3) Email

    You can access your Pacific College email from the blue “School Email” icon in the StudentHub, or by navigating to

    The email login process  is the same as logging into the StudentHub. Once logged in, click on the “outlook” icon to access email. Upon your first login, you will be asked to select your time zone. 

    Email Forwarding

    It is critical to your success that you receive important notifications from the college. For this reason, your Pacific College emails are being forwarded to your personal email address. Although we do not recommend you do this, you can unlink your personal email address from your Pacific College email address by following the steps here. Please note that you are fully responsible for any missed emails/ official college communication.

    Want the newest version of Microsoft Office for free? Done.

    During your studies, you will most likely need applications within the Microsoft Office suite. If you already have the suite, you need to do nothing more. However, if you don’t have it, or have an old version and would like to use the new one click here and follow the installation instructions.

    4) Student Portal

    The student portal is where you register for classes, view your course schedule, view final grades, view your ledger, make payments, view attendance, and more. 

    You can reach the portal by clicking on the link in the StudentHub, or by going to

    Once there, click on the login button on the top right, and select “Student Portal Homepage”. On the login screen, you'll need to use your username only (e.g. jdoe). Do not use your full PCOM email. 

    5) WiFi Access

    • If you visit one of our campuses, you can access WiFi by selecting the “Pacific College Wireless Network” WiFi. After you are connected, open your web browser and you will be redirected to the sign in page.  To login, please use just your username (e.g. jsmith). Do not use your full PCOM email.

    • Once you login you will be redirected to the Pacific College website letting you know it was successful


    6) Printing System

    • To be able to make copies/ print at Pacific College you will need to stop by the IT desk in the library to pick up a key fob.
    • Click here to see detailed instructions on how to print using a key fob
    • Our students no longer have to pay for printing with change. All that has to be done is to add money to your account via and online web portal.
    • To access this online portal please go to then login with your username (e.g. jsmith) then use the password you created in the above steps.
    • Click here to see detailed instruction on how to add money to you account.
    • Please Note: All deposits are final. No refunds or credits will be issued.

    7) How to contact us

    In the event you can't find what you're looking for on our support page, you can contact us by clicking on the "Contact Us" button. The contact button is located on every page of our support site. This will take you to the form that will alert our team that you need assistance. Please bookmark/ or favorite this web address Our knowledge base includes an extensive library of help articles that can aid you in quickly and efficiently resolving common problems.

    8) The eLearning platform

    Pacific College eLearning is the name of the college’s learning management system (LMS). Pacific College eLearning is used in some fashion for all classes at the college.

    You can reach the portal by clicking on the link in the StudentHub, or by going to

    You will then be brought to the Pacific College eLearning login page. To login, please click on the Microsoft button and login with your Pacific College email (e.g. [email protected]) and the password you created in the above steps.

    The following training course will be listed in you student dashboard* at least one week before the start of the term:

    If you need assistance, click the eLearning Support link that appears at the bottom of every page in the LMS to submit a ticket.

    TS100: New Student Technology Training for On-Campus Programs

    You should also see your program courses listed.

    Just click the course name to enter the "shell." If you need any assistance, click the eLearning Support link that appears at the bottom of every page in the LMS to submit a ticket.

    *If you view this before the term starts, your courses will be located in the Future tab of the My Courses block on the dashboard.

    If you encountered any problems during this process, contact our tech support team for assistance. You can reach them by Clicking Here

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