Pacific College of Health and Sciences Help Center

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    Getting Started for Students

    Getting started with Pacific College students

    What’s this about?

    One of the highest priorities of Pacific College is to ensure that students are equipped with all the necessary tools to be successful in an online and on-campus environment. This process will aid you in becoming acquainted with our online systems. If you need help during any step in this process, click the "Contact/ Submit Ticket" button in the top right corner of this site to place a support ticket to our IT department or use the live chat button at the bottom left of the page to get immediate support.

    Step 1

    Once you have received your email address and temporary password that was emailed once registered.

    Navigate to Office 365

    Step 2

    Type in your Pacific College email address (in the email you received), and click the "Next" button

    Step 3

    Type the temporary password you were provided then click the "Sign in" button

    Step 4

    Next, you'll create a new password. Once done, click the "Sign in" button. Please note: your password must be at least 8 characters

    Step 5

    At this point, you’ll be prompted for additional information, click on the "Next" button.

    • The following window Keep your account secure will ask you to enter the second factor of authentication. It's recommended to set up MFA but it is not required. MFA (Multifactor Authentication)< Follow this link for instructions. 
      • In this example, we will be using the secondary email method.

    Step 6

    Click on "I want to set up a different method" located in the bottom left of the window.

    Step 7

    Select Email from the dropdown and click Confirm.

    Step 8

    Enter your personal email address and click Next.

    • A code will be sent to the email entered on the previous step for verification. (example of the email that will be sent, below.)

    Step 9

    Copy the verification code and paste it in the blank area and then click Next.

    Step 10

    You will receive a notification once the email has been registered, then click Done.

    How to contact us

    In the event you can't find what you're looking for on our support page, you can contact us by clicking on the "Contact/ Submit Ticket" button. The contact button is located on every in the StudentHub portal. This will take you to the form at the bottom of the page to contact our departments for assistance. 

    Or you can utilize the blue live chat button at the bottom left of the StudentHub portal. The live chat will get you in contact with one of our tech support agents right away.

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    Our knowledge base includes an extensive library of help articles that can aid you in quickly and efficiently resolving common problems. 

    The eLearning platform

    Pacific College eLearning (Moodle) is the name of the college’s learning management system (LMS). Pacific College eLearning is used for all online classes from the college.

    You can reach the eLearning site by clicking on the Moodle Classes link in the StudentHub, or by going to

    To login, first, click on the "Microsoft" button and follow the prompts. From this point, the login process will be the same as logging into your email. 

    Once sign-in, you will be presented with our technology training course listed in your student dashboard - My Courses:

    • TTS101: Technology Training for Online Courses

    You will also see your program courses listed under the My Courses section. Please note that you will not be able to see your registered course till one week before the term start date.

    Just click the course name to enter the "shell." If you need any assistance, click the live chat link that appears at the bottom left of every page in the LMS to connect with a live tech support agent. 

    * If you view this before the term starts, your courses will be located in the Future tab of the My Courses block on the dashboard.

    If you encountered any problems during this process, contact our tech support team for assistance. You can reach them by Clicking Here

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