Pacific College of Health and Sciences Help Center

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    Getting Started for Online Students

    Getting started with Pacific College online systems...

    What’s this about?

    One of the highest priorities of Pacific College is to ensure that students are equipped with all the necessary tools to be successful in an online environment. This process will aid you in becoming acquainted with our online systems. If you need help during any step in this process, click the "Contact/ Submit Ticket" button in the top right corner of this site.

    1) Setting up your login password

    Before you can access any Pacific College systems, you will need to set up your password as well as provide a secondary email and/ or phone number. Please follow the steps below.

    Navigate to

    • Type in your Pacific College email address (in the email you received), and click the "Next" button

    • Type the temporary password you were provided then click the "Sign in" button

    • Next, you'll create a new password. Once done, click the "Sign in" button. Please note: your password must be at least 8 characters

    • At this point, you’ll be prompted for additional information, click on the "Next" button.

    • The following screen is where you will choose to enter a secondary email address or a phone number (for security and verification purposes). In this example we will add a secondary email.
    • Click on the "Set it up now" link next to the "Authentication Email is not configured" text.

    • Next enter in you personal email address then click the "email me" button.

    • An email will be sent to the address you entered with a verification code.
    • Copy that verification code and paste it in the blank area and then click verify

    • From here you can either add a phone number (optional) or click the finish button.

    • Once completed, you are done with this step. Your new password will be used to access all Pacific College systems.

    2) StudentHub

    The StudentHub is where you can access all the college’s online services in one convenient interface. You can reach the StudentHub by going to  

    The StudentHub landing page is shown below.

    From here you can click on the quick links to get to the different systems, search our large number of knowledge base articles and find any documents that you may need.

    3) Email

    You can access your Pacific College email from the blue “School Email” icon in the StudentHub, or by navigating to

    Once logged in, click on the “outlook” icon to access email. Upon your first login, you will be asked to select your time zone. 

    Email Forwarding

    It is critical to your success that you receive important notifications from the college. For this reason, your Pacific College emails are being forwarded to your personal email address. Although we do not recommend you do this, you can unlink your personal email address from your Pacific College email address by following the steps here. Please note that you are fully responsible for any missed emails/ official college communication. 

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    4) Student Portal

    The student portal is where you register for classes, view your course schedule, view final grades, view your ledger, make payments, view attendance, and more. 

    You can reach the portal by clicking on the link in the StudentHub, or by going to

    Once there, click on the login button on the top right, and select “Student Portal Homepage”. On the login screen, you'll need to use your username only (e.g. jdoe). Do not use your full PCOM email. 

    5) How to contact us

    In the event you can't find what you're looking for on our support page, you can contact us by clicking on the "Contact/ Submit Ticket" button. The contact button is located on every page of our support site. This will take you to the form at the bottom of each page that will alert our team that you need assistance. Please bookmark/ or favorite this web address Our knowledge base includes an extensive library of help articles that can aid you in quickly and efficiently resolving common problems. 

    6) The eLearning platform

    Pacific College eLearning is the name of the college’s learning management system (LMS). Pacific College eLearning is used in some fashion for all classes at the college.

    You can reach the eLearning site by clicking on the link in the StudentHub, or by going to

    To login, first select "Login", then click on the "Microsoft" button and follow the prompts. From this point the login process will be the same as logging into your email. 

    You will see the following training course listed in your student dashboard:

    • TTS101: Technology Training for Online Courses

    You should also see your program courses listed.

    Just click the course name to enter the "shell." If you need any assistance, click the eLearning Support link that appears at the bottom of every page in the LMS to submit a ticket. 

    * If you view this before the term starts, your courses will be located in the Future tab of the My Courses block on the dashboard.

    If you encountered any problems during this process, contact our tech support team for assistance. You can reach them by Clicking Here

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